Job Opportunities
Join the area’s best managed services security team!
PCG IT is growing and looking for the right people to join our team.
PCG IT, the premiere Managed IT, Networking, Cloud and Security provider for over 27 years, has immediate openings for the following careers in information technology and Sales/Marketing with competitive wages and comprehensive benefits.
We pride ourselves on communication, integrity, teamwork and accountability to one another and our clients. We’re more than a place to work. Our team of extremely talented individuals work collaboratively, striving for excellence within the workplace and in the community. Strive to excel – with PCG IT.
PCG IT Benefits
- Health/Dental 100% paid (employee premiums)
- 401K with company match
- Training programs including paid certifications
- Plus additional bonus upon achievement
- Metrics-based bonus incentives
- Company-provided technology, notebook, dock, monitors, etc.
- Company vehicles
- Remote/telecommuting options
Current Job Openings
L1 TECHNICIAN
Are you looking for a challenging and FUN place to work that gives you great flexibility? Then PCG could be your new home! PCG is rapidly growing with over 20% growth last year and we’re looking to hire another key team member to our Technical Team. If you love technology and people and want to be part of a team that lifts each other up with mentoring and teamwork without sacrificing fun, keep reading!
More information
Who are we?
We love technology, solving problems, and making people happy by building IT solutions and supporting business networks all over NH, southern ME, and northeastern MA – we’ve been doing this for over 28 years. PCG is big enough to provide the right equipment, mentoring, & paid training, but also small enough to remember how to have fun and maintain work/life balance. Our philosophy is that people who love their job will do the best job, so our management team works for you.
What’s in it for you?
Working at PCG means exposure to many different technologies; arguably the best way to expand your skillset. You don’t have to be an expert in any of the following areas, just eager to learn and get your hands dirty. Here’s just some of the stuff you’ll get to work with:
- Windows (and a dash of Mac) desktop support
- PC Imaging & Deployment
- MS Office 365 application support
- Basic WAN/LAN connectivity troubleshooting
- Introductory switching and firewall support
- Server support & troubleshooting
- Phishing prevention, SPAM detection, AV, Malware, and Security
- Remote access implementation and support
- VPNs
- RDP / Terminal Services
- And much more!
As if learning and working with all that technology wasn’t reason alone, we’ll even pay you a competitive salary and pay your health and dental premiums! Order now, and take advantage of these other perks too:
- Free admission to the Annual PCG Smoked Ribs Grill-Off
- Pretty flexible hours and personal appointment accommodation
- Employer paid training & certification in addition to on-the-job training
- Mentoring and career Path planning
- LAN parties with prizes
- 401k with 3% company match
- Free coffee and snacks
There are many directions your IT career can go, and we’re happy to help you explore your options and help you achieve your goals – even if those include a future outside of PCG.
What we need from you:
- A strong desire to provide great service to our clients
- Logical, methodical approach to troubleshooting
- Empathy and mindfulness; the ability to put yourself in a client’s shoes
- Communication skills – patient & active listening, good phone & email etiquette
- A willingness to set ego aside, learn from others, and share knowledge
- Ability to multi-task and adapt to changes quickly
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivation with the ability to work in a fast-moving environment
- Valid driver’s license
What we’d like from you:
Some combination of the following:
- Associates Degree in Computer Science
- IT certification (Microsoft, A+, or Net+ for example)
- 1-2 years Helpdesk experience
- Solid, demonstrable desktop support skills
LEVEL 2 ENGINEER
The Level 2 Technician/Engineer is responsible for providing exceptional support and assistance to our clients. They should have strong technical aptitudes backed by at least 2-4 years of relevant experience, and must be an excellent communicator who can manage clients and provide strong guidance.
More information
The pace and demands in this environment are typically greater than in an “in-house” position. The ideal candidate will be a solid, dependable Technician/Engineer who can follow directions and maximize billing opportunities while promptly communicating ETAs to clients. They should be able to lead pre-project work briefings with each client on each project, and then execute solutions with a high degree of success. This person will be required to integrate and solve problems in various environments including Windows Server, MS 365 Platform, Networking, VPNs, Firewalls, Backup Systems, Cloud, Security, Wireless, specific user requirements and more.
Credentials and Experience:
- At least 2-4 years of relevant experience in Networking, Firewalls, Desktop support, MS 365, Mobile Messaging, MFA, Hardware Technologies, Data Backup and Recovery Support
- 4+ years of relevant service IT experience
- At least one relevant certification
- Bachelor’s Degree, Associate’s Degree or equivalent is a plus
Knowledge, Skills and Abilities:
- Hands-on experience with IT support and Windows desktop support
- MS 365 Platform and Security
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Network Infrastructure (Switches, Firewalls , ISP routers, Wireless)
- Experience with switches, patch panels and connecting devices to a network
- Understanding of DNS services
- Working knowledge of wireless technologies
- Cyber Security skills a plus
- Experience creating and maintaining technical support and documentation
- Troubleshooting experience including network performance analysis and root cause analysis
- Very strong written and verbal communication skills
- Strong organizational and planning skills
- Managing your clients and working with PCG team to give them the best possible IT experience
- Maintains cooperative working relationships with other departments, service providers, company and vendor support organizations
- Consistently receives good client feedback (CSAT)
- Outstanding judgment and the ability to interact with all team members
Must be authorized to work in the US
Valid driver’s license
Criminal background check necessary for employment
Benefits:
- Competitive salary based on experience and qualifications
- Bonus (Monthly for meeting metrics)
- Flexible work environment (Office, remote and on site)
- IRA, Health, Vision, and Dental
- Full on-the-job training and support
- World class culture and Fun working environment
- Great opportunities for advancement
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
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100% client satisfaction in IT services & support whether a project or help desk ticket, that’s what we strive for!
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