PCG Opens New, State-of-the-Art Technology Center Delivering Strategic Technology Planning And A Range of  "On Call" Information Technology Services to Small and Midsize Businesses

PORTSMOUTH, NH -- December 13, 2004 --   PCG -- also known as  Portsmouth Computer Group -- a leading on-call information technology (IT) specialist for small to midsize businesses -- has recently increased staff, expanded its services and moved to a new technologically advanced, 7500-square-foot building in Portsmouth.  The new technical work space, better suits PCG 's technology and growth demands with an infrastructure that has grown by 300%.  The combination of improved internal processes and systems and more functional space helps PCG best address client needs. 

     "The secure and efficient management of information is critical to our clients," says David Hodgdon, CEO and founder, PCG.  "We are excited about the increased capabilities we can offer via our new technology center, enabling us to deliver the highest quality, cutting-edge yet cost-effective solutions."  

     With the continuing rapid emergence of many new technologies, it is challenging for businesses today to keep abreast of developments, select the right technologies and then manage them effectively in an ever-changing, competitive marketplace.   PCG -- whose technicians are Microsoft, Cisco and A+ Certified Network Professionals -- works to help clients take proactive steps in making the most of their technological assets.  PCG works to streamline processes and systems while assessing, designing and delivering the best technology solutions for an organization to operate most efficiently.   

    PCG services include network protection, information security, disaster recovery, remote access, virus protection, wireless solutions, on-call IT, computer sales and ongoing service and support.  PCG offers a range of service options tailored to the clients' needs and budgets -- via a service contract - which enables the client to manage its ongoing information technology needs in a secure, predictable, efficient and cost-effective way. 

      "We actually work as partners with our clients to help them determine the best path for their particular business and technology needs, as we assess, create, deliver and maintain short- and long-term technology solutions, keeping in mind the clients' budgets and business goals," says Hodgdon.

     Depending on the complexity of the technology issues being addressed or the level of service required,   PCG  offers three options from standard, "on-call" maintenance to our midrange package to the PCG "premier" package, which includes utilizing PCG as an as-needed Chief Technology Officer, providing strategic insight and assisting in short- and long-term planning.


    PCG service contracts include a wide range of offerings, depending on the solutions needed to help clients stay proactive in managing their technology systems, including yearly maintenance plans, routine upkeep of systems, troubleshooting against system failures and providing immediate response to catastrophic issues.

     The three levels of service contracts are: 

Bronze:
-- 1-to-2 monthly visits of technicians on site
-- Visits include: patch management & system back-up check
-- Emergency Response of failed hardware within 48 hours

Silver:
-- 1-2 monthly visits of on-site technician
-- Response to failed hardware within 8 hours
-- Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check
-- 5% discounted service hours beyond plan commitment
-- Phone/internet and ISP service review
-- License renewal monitoring
-- 5% discount on hardware/software purchases
-- Back-up log monitoring

Gold:
-- 2 monthly visits of onsite technician
-- Response to failed hardware within 4 hours
-- Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check
-- 10% discounted service hours beyond plan commitment
-- Phone/internet and ISP service review
-- License Renewal monitoring
-- 10% discount on hardware/software purchases
-- Remote server monitoring, firewall log monitoring and responses to alerts
-- Disaster recovery support & offsite storage of data
-- "CIO to GO: (IT research & solution design, short-term and long-term planning)

Founded in 1996, PCG provides a full line of IT solutions and outsourced IT services to small and midsize businesses, nonprofit organizations and government agencies.  For more information, please see the PCG Web site: www.pcgIT.com.  To schedule an interview or visit, please contact Jeanie Ryan at 603-235-5266 or Jeanie@pcgIT.com.