PCG Offers A Variety Of Services

Whether on site at your home, office,in-house, or remote; our technicians offer all the services to fit your budget and time  frame. We understand the importance of technology in your life; whether  it is related to productivity at work, communicating with friends and  family or for your entertainment and leisure needs- problems with  technology can seem overwhelming!

In-House

• PC hardware, software and peripheral support.
• Enhanced Priority
• Evening and weekend scheduled service.
• Lower the total cost of network ownership.

PCG technicians are the IT Department for businesses without computer maintenance personnel. Hire our expertise, knowledge and buying power to support your IT staff or to support your network.

Keep your network up and running.

Our technicians meet the industry’s highest standards in training, testing and certifications.

• Microsoft Certified Professionals
• Microsoft Certified System Engineers
• Cisco Certified Network Administrators
• A+ Certified Technicians

CIO-To-Go

PCG can be your part time “CIO” Chief Information Officer to help you plan, budget, and implement mission critical business applications and services to service your customers and vendors.
Repairs + Upgrades Repairs and Upgrades

• Troubleshoot existing problems
• Preventative maintenance and Network Health Check-ups
• Hardware upgrades (memory, hard disk drive, CPU)
• Software OS and application upgrades and patches
• Maintain existing networks

Service Contracts

PCG service contracts include a wide range of offerings, depending on the solutions needed to help clients stay proactive in managing their technology systems, including yearly maintenance plans, routine upkeep of systems, troubleshooting against system failures and providing immediate response to catastrophic issues.

The three levels of service contracts are:

		1-to-2 monthly visits of technicians on siteVisits include: patch management & system back-up check]’ Emergency Response of failed hardware within 48 hours
		1-2 monthly visits of on-site technician Emergency Response of failed hardware within 48 hours Response to failed hardware within 8 hours Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check 5% discounted service hours beyond plan commitmentPhone/internet and ISP service reviewLicense renewal monitoring 5% discount on hardware/software purchasesBack-up log monitoring
		2 monthly visits of onsite technician Response to failed hardware within 4 hours Visits include: patch management, virus/firewall updates, spyware scan, event viewer, system back-up check 10% discounted service hours beyond plan commitment Phone/internet and ISP service review License Renewal monitoring 10% discount on hardware/software purchases Remote server monitoring, firewall log monitoring and responses to alerts Disaster recovery support & offsite storage of data “CIO to GO: (IT research & solution design, short-term and long-term planning)